Frequently Asked Questions
Everything you need to know about staying dry and stylish.
How do I choose the right size for my Zeel raincoat?
We recommend referring to our comprehensive Size Guide available on each product page. Since raincoats are typically worn over other clothing, we suggest measuring while wearing a light sweater to ensure a comfortable fit.
Are Zeel raincoats 100% waterproof?
Yes, our raincoats are crafted using high-grade PVC and polyester materials with sealed seams to provide maximum protection against heavy downpours while remaining breathable.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for all unworn items in their original packaging. If your raincoat doesn't fit or meet your expectations, you can initiate a return through our customer portal.
How should I care for and clean my raincoat?
To maintain the waterproof coating, we recommend hand washing with mild soap and cold water. Avoid machine washing, dry cleaning, or using harsh detergents. Always air dry your coat in the shade.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer a warranty on your products?
Yes, all Zeel products come with a 6-month warranty against manufacturing defects. This covers issues with zippers, buttons, and seam integrity under normal usage conditions.